Shipping
Policy
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Is shipping discreet? Absolutely! The senders address shown on your package will be Windsor Wholesale Pty Ltd
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How long does delivery take? - For delivery within Australia, allow 2-5 working days. Delivery times to remote areas can be longer.
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How much is shipping? $14.95 Flat rate
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Do you offer free shipping? Yes, for orders over $99
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Can I return an item? All claims must be made within 30 days of purchase and accompanied by an invoice showing proof of purchase. The Customer is responsible for returning the product. Contact us for return address details. In the case of defective items, a replacement item will be given where stock permits.
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Do you ship Australia-wide? Yes
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Is my payment secure? Yes
At The Peak Collective, we aim to provide fast, reliable and discreet delivery throughout Australia.
Shipping Rates
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Standard Shipping: $14.95 Australia-wide
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FREE Standard Shipping on orders over $99
Processing Times
Orders are typically processed within 1-2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
Estimated delivery times within Australia are generally:
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Metro Areas: 2-5 business days
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Regional Areas: 3-7 business days
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Remote Areas: Delivery times may be longer
Delivery times are estimates only and may vary due to factors outside our control.
Tracking
Tracking information will be provided once your order has been dispatched.
Discreet Packaging
We understand the importance of privacy.
All orders are securely packaged for delivery. We take customer privacy seriously and work with our fulfilment partners to ensure products are shipped with discretion.
Incorrect Shipping Details
Customers are responsible for ensuring shipping details are accurate at the time of purchase. Additional charges may apply where orders are returned due to incorrect information.
Lost or Delayed Shipments
If your order has not arrived within the expected timeframe, please contact us and we will assist in tracking your shipment.
Contact Us
If you have any shipping questions, please contact our customer support team.