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FAQ

Need more information about how it all works, see if we have answered your questions below

Support

Returns

FAQs

Our dedicated support team is here to assist you with any inquiries. Reach out for help with orders, product information, or any other questions you may have.

We offer a hassle-free return policy. If you're not satisfied with your purchase, our team will guide you through the return process for a smooth experience.

Find answers to common questions about our products, shipping, and returns. Our FAQ section is designed to provide quick solutions for your convenience.

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  • Is shipping discreet? Absolutely! The senders address shown on your package will be Windsor Wholesale PL

  • How long does delivery take? - For delivery within Australia, allow 2-5 working days. Delivery times to remote areas can be longer.

  • How much is shipping? $14.95 Flat rate

  • Do you offer free shipping? Yes, for orders over $99

  • Can I return an item? All claims must be made within 30 days of purchase and accompanied by an invoice showing proof of purchase. The Customer is responsible for returning the product. Contact us for return address details. In the case of defective items, a replacement item will be given where stock permits.

  • Do you ship Australia-wide? We sure do!

  • Is my payment secure? Yes, we have partnered with Stripe.

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